Final Sale

Because each item is custom-engraved specifically for you, all custom orders are final sale.

Please carefully review all personalization details — including spelling, dates, and design selections — before submitting your order. Iam not responsible for errors submitted during checkout.

Cancellations

Orders may be canceled within 24 hours of purchase, provided production has not begun. Once your item has entered production, changes and cancellations cannot be made.

Production Time

All pieces are made to order. Production times are listed on each product page and begin once payment is received and personalization details are confirmed.

Shipping & Delivery

I am not responsible for carrier delays once your order has shipped. If a package is delayed, lost, or marked delivered but not received, please contact the shipping carrier directly to file a claim. I am happy to assist if needed.

Damaged or Incorrect Orders

If your item arrives damaged or there is an error on my part, please contact me within 72 hours of delivery with clear photos of the item and packaging. I will review the issue and make it right.

I stand behind the quality of my craftsmanship and want you to love your finished piece.

I truly appreciate your support of my small business.

Contact me at aprimecustom@gmail.com for questions related to refunds and returns.